Frequency Asked Questions


1How long does it take to receive the product after ordering?
All Eipka products are handmade and in the Eipka store there are always about 200 products ready for delivery, which are immediately sent to your workplace after choosing them. But if you order your own design or color, it will usually take 40 working days to make executive desks and bookcases and 20 working days to make office furniture and chairs from the date of official registration and finalization of the order.
2To what extent is it possible to "personalize" Eipka products?
All Eipka products can be changed and personalized in terms of color and dimensions, although there are restrictions on changing the dimensions of some products due to technical reasons. For example, tables larger than 2.2 meters open front with two columns will not have enough strength.
3What material is used in making Eipka products?
Usually, the body and tops of office desks and libraries are made of the best woods and veneers of oak, walnut, poplar, beech, which can be changed and customized depending on the structure and design. In general, carvings on the work are also made with beech wood. In the production of office furniture, imported super rush wood and synthetic pure leather or natural leather with a very high variety are generally used. All fittings used in Eipka products are supplied from the best imported brands in the market.
4How is Eipka products transported and installed?
Due to the high delicacy of handmade products and in order to preserve their health, packaging, transportation and assembly of products must be done by expert and professional forces. Therefore, all packing and shipping of products are done by Eipka company and in Tehran orders, product assembly is also done by Eipka colleagues that the cost of which is calculated separately depending on the distance of the buyer and the ease of transporting the goods. For the locations outside of Tehran, cargo is sent through carriers trusted by both the buyer and Eipka, and a video on how to assemble the goods is also sent to the buyer for on-site installation training.
5How can see different layouts of a product?
There is always a possibility that different arrangements of the same product can be placed in the space of the Eipka central store, so that you can see them closely. Also, there are photos of almost all previous Eipka products in the buyer's environment, some of which can be seen on the page of "Your Layout".
6What is the proper way to clean Eipka products?
The best way to clean polished and leather products is to use lint-free nano wipes and water. Do not use any acid detergent with wooden products.
7After long-term use of the products and over time, will any special repair or maintenance be required?
Since the main material and raw materials of all Eipka products are made of wood and natural high-quality color, the passage of time will make these products more attractive and if they are regularly and correctly cleaned, there will be no need for special maintenance. But there is always the possibility of multiplying the beauty of the products by re-polishing. Also, in case of any damage to the leather or the color of the products, Eipka team is ready to solve the problem.
8What factors influence the price of products?
After the type and quality of wood and fittings, which have a direct effect on the price of products, the wages of skilled craftsmen in the manufacture, color and polishing of the product is one of the main factors that determine the price. To produce each product, the color and polishing process is repeated many times to achieve quality.
9Will I receive the exact product that I see in the photo?
Yes, exactly the same products that you see in the photos on the website and social networks of Eipka will be delivered to you. It is always possible to buy your desired product from among the products ready for delivery available in the Eipka central store. Also, on the page "Your layout" there are pictures of products made at the workplace of previous customers, where you can see the quality of construction and the beauty of the works.
10What is the purchase process and how to pay?
After choosing the design and color of the product and paying 50% of the invoice amount as advance payment, your order will be officially registered. The remaining 50% of the invoice amount will be settled after the completion of construction and at the time of product delivery.